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Line-of-business support

Support for Microsoft Dynamics

We are the IT partner around your Dynamics — NAV, 365 Business Central or CRM. We do not develop modules, but we handle M365 integration, user management, Power BI and daily operations.

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ABOUT THE PLATFORM

Who uses Microsoft Dynamics?

Microsoft Dynamics is a family of business applications from Microsoft: Dynamics NAV (formerly Navision, often still in use at many SMEs), Dynamics 365 Business Central (the cloud successor to NAV) and Dynamics 365 CRM (Sales, Customer Service, Marketing). It is typically the heart of finance, sales or customer service organisations.

Implementation, customisation and development of Dynamics solutions is typically handled by your ERP/CRM implementation partner. The day-to-day IT work around it — Microsoft 365 licensing, Entra ID user management, Outlook integration, Power BI stability, endpoints and mobile — is where we step in. We have deep experience with the Microsoft stack itself, which means we speak the same language as both the Dynamics platform and the rest of your IT.

TYPICAL TASKS

What we typically help with

M365 & Outlook integration

Outlook add-in for Dynamics, Teams tab and calendar sync — with automatic email trails on cases and customer look-ups directly from the inbox.

User management & SSO in Entra ID

Microsoft Entra ID (Azure AD) as the central user directory: licences, Single Sign-On between Dynamics, M365 and Power BI — and documented revocation of access on termination.

Power BI report stability

We make sure Power BI dashboards have a stable data connection to Dynamics, and that the right staff have access via their M365 licences.

Data warehouse integration

We configure data sources, scheduling and refresh tokens so data from Dynamics flows consistently into SQL, Power BI or external systems.

Restore tests

We make sure you know what is backed up on your Dynamics platform — and run documented tests of restore scenarios.

NIS2 & audit trails

For SMEs covered by NIS2 (the Danish implementation came into force on 1 July 2025): we advise on the technical requirements (MFA, encryption, event logging, hardening) and document the set-up for compliance officers.

ANONYMISED CASE

What it has looked like in practice

SME on Dynamics 365 Business Central, ~30 users

The Outlook integration worked intermittently and Power BI reports were timing out several times a day. Users lost confidence in the reports, and those responsible for IT spent time troubleshooting instead of working on strategy. We ensured consistent M365 licences across staff, tidied up user management in Entra ID, got data sources and refresh schedules configured correctly and documented the set-up for the implementation partner. Reports now run reliably, and the division of responsibility between vendors is clear.

FREQUENTLY ASKED QUESTIONS

Questions about Dynamics support

Which Dynamics versions do you know?+
We have experience with Microsoft Dynamics NAV (Navision), Dynamics 365 Business Central and Dynamics 365 CRM (Sales, Customer Service). We do not develop modules ourselves — we make the system work in your everyday operations.
Do you help with Power BI and reports?+
Yes. We make sure your Power BI dashboards have a stable data connection to Dynamics, and that the relevant staff have access via M365.
Can you help with integration between Dynamics and Outlook?+
Yes. Outlook add-in, calendar sync, email trails on cases and automatic customer look-up from Outlook are typically things we set up for customers.
What about user management and licences?+
We manage users in Microsoft Entra ID (Azure AD), assign licences in M365 Admin and make sure access is revoked on termination — including to the Dynamics modules.
Do you replace our ERP/CRM implementation partner?+
No. Customisations, flows and development work in Dynamics itself sit with your implementation partner. We handle the daily IT operations around it.
Do we need to think about NIS2 if we use Dynamics?+
The Danish NIS2 implementation came into force on 1 July 2025 and covers far more SMEs than previous rules — particularly if you supply critical infrastructure, finance, healthcare or public-sector customers. We advise on the technical requirements (MFA, encryption, event logging, access control, hardening) and document the set-up. The legal assessment of whether you are covered sits with your compliance officer or lawyer.
How do you handle SSO and user management between Dynamics and M365?+
We use Microsoft Entra ID (formerly Azure AD) as the central user directory. Access to Dynamics, M365, Power BI, mobile and other apps is assigned via groups and licences in Entra ID — so you have one place to create and deactivate users.

Do you use Dynamics? Get a free IT check

We review your M365, Entra ID, licences and integrations — and give a concrete assessment of what can be optimised without touching the Dynamics platform itself. Call +45 7070 1612 or fill in the form.

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