Legal

Terms of Sale and Delivery

Teknisk Support ApS · Effective from 24 May 2026

Teknisk Support ApSHolbergsvej 13, 6000 Kolding+45 7070 1612it@teknisksupport.dkCVR: 44092603

This English translation is provided for convenience only. The Danish version is the legally binding one and prevails in case of any discrepancy.

These terms of sale and delivery apply to all offers, sales and deliveries from Teknisk Support ApS, unless otherwise agreed in writing between the parties. A contract issued by Teknisk Support ApS is only binding once it has been approved by Teknisk Support ApS' head office.

These terms of sale and delivery apply to all offers, sales and deliveries unless otherwise agreed in writing between the parties. A contract issued by a Teknisk Support ApS sales representative is only binding on Teknisk Support ApS once it has been approved by Teknisk Support ApS' head office.

All prices are in Danish kroner and exclusive of VAT. Teknisk Support ApS' prices are set out in Teknisk Support ApS' price list applicable at any given time or in a specific offer, which also contains information on delivery costs, as calculated by Teknisk Support ApS as a result of changes in exchange rates, customs duties, taxes, levies etc. relating to the agreed delivery.

An invoice is issued on the same day the order is placed with Teknisk Support ApS. Payment must be made no later than the date stated on the invoice as the final due date. As a general rule, payment is net cash. If no final due date is stated, payment must be made in cash on delivery.

Teknisk Support ApS is entitled to charge interest and reminder fees on any overdue payment at 2% per month until the overdue amount has been paid, if payment is made after the due date. Payments made by the Buyer are first applied to accrued overdue interest and costs, and thereafter to the principal debt.

The Buyer is not entitled to set off any counterclaims against Teknisk Support ApS that have not been acknowledged in writing by Teknisk Support ApS, and has no right to withhold any part of the purchase price on account of counterclaims of any kind.

If delivery is postponed due to circumstances of any kind on the Buyer's part, the Buyer is obliged to pay Teknisk Support ApS as if delivery had taken place at the agreed time. Teknisk Support ApS may waive this by written notice.

Teknisk Support ApS retains title to the goods delivered and reserves the right to shut down any delivered solutions/systems until the full purchase price, including delivery costs and any interest and costs, has been paid in full.

Delivery is ex works from Teknisk Support ApS' address. Delivery is at the Buyer's expense, unless it is expressly stated that delivery costs are included in the price. Delivery costs (freight, postage, packaging etc.) are set out in Teknisk Support ApS' price list applicable at any given time.

The delivery time is determined by Teknisk Support ApS to the best of its judgement in accordance with the circumstances prevailing when the offer is made or the agreement is entered into. Teknisk Support ApS cannot be held liable for delays in deliveries but will always endeavour to deliver on time.

If goods are not collected within 7 days of the invoice date, Teknisk Support ApS reserves the right to charge a handling and shipping fee of DKK 500 per order. Transport insurance is charged at 4 per mille of the invoiced goods amount. All orders under DKK 2,500 ex. VAT are subject to a minimum order fee of DKK 95.

Goods are generally not accepted for return. In special cases, goods may be returned / orders cancelled by prior written agreement, and this applies only to stock items in unopened original packaging. Items ordered to specification and orders for PCs and notebooks cannot be cancelled and are not accepted for return.

Upon return of goods/cancellation of orders, Teknisk Support ApS reserves the right to charge a restocking fee of 15% of the invoice value, subject to a minimum of DKK 350. The goods are credited at the current daily prices.

Teknisk Support ApS accepts no responsibility for errors and changes in information in brochures and other sales material. Any errors and changes cannot be asserted against Teknisk Support ApS.

Teknisk Support ApS reserves the right to change the products or parts thereof without notice, provided this is done without functional inconvenience to the Buyer.

All deliveries of products are made with respect for the intellectual property rights of the relevant rights holders, and Teknisk Support ApS bears no liability of any kind for the Buyer's actions in breach of such rights.

Upon delivery, the Buyer must immediately examine the goods as required by proper business practice. If the Buyer wishes to invoke a defect, the Buyer must immediately, and no later than 48 hours from the time of receipt, notify Teknisk Support ApS in writing, stating the nature of the defect. If the Buyer has discovered or ought to have discovered the defect and fails to complain as stated, the Buyer cannot subsequently assert the defect.

Teknisk Support ApS is free to choose to remedy the defect or to make a replacement delivery. Alterations to or interference with the purchased goods without Teknisk Support ApS' written consent release Teknisk Support ApS from any obligation. If Teknisk Support ApS so requests, the Buyer must, immediately after the complaint and at the Buyer's expense and risk, return the allegedly defective goods to Teknisk Support ApS in their original packaging. Teknisk Support ApS reserves the right at any time to accept only the allegedly defective part.

If Teknisk Support ApS has undertaken to provide service under a separate agreement, the service obligation covers only the products sold.

Teknisk Support ApS reserves the right to test goods claimed to be defective. If Teknisk Support ApS finds the goods to be in order after testing, the goods may be expected to be returned together with an invoice for the work performed. Only after testing will Teknisk Support ApS carry out any replacement / crediting.

Replacement: The goods are replaced with equivalent goods in the same quantity as received in return.

Teknisk Support ApS' total liability for damages towards the Buyer can in no event exceed the total remuneration paid by the Buyer for the specific service during the 12 months preceding the event giving rise to the claim — and in no case more than the invoice amount for the individual delivery. For subscription services with recurring invoicing, liability can never exceed six (6) months' subscription fees for the affected service.

Teknisk Support ApS' liability for damages is limited to direct, documentable loss. Teknisk Support ApS is not liable for indirect loss, including operating loss, loss of profit, loss of data, loss of goodwill, loss resulting from unauthorised access to the Customer's systems or other consequential loss — regardless of whether Teknisk Support ApS has been advised of the possibility of such loss.

If uptime targets in any SLA agreement are not met, the Customer's sole remedy is the service credit agreed therein. SLA compensation is not in addition to any other damages.

Teknisk Support ApS is not liable for delays or defects resulting from remedying or replacement or attempts thereof. Teknisk Support ApS is exempt from liability if the following circumstances prevent performance of the purchase or make performance unreasonably burdensome:

Industrial disputes or any other circumstance beyond the control of the parties, such as fire, war, mobilisation or the like, requisition, confiscation, currency restrictions, riots and civil unrest, shortage of means of transport, general scarcity of goods, restrictions on power supply, cyberattacks, ransomware, distributed denial-of-service attacks and defects in or delays of deliveries from subcontractors caused by any of the circumstances mentioned in this clause, or circumstances otherwise significantly impeding Teknisk Support ApS' performance of the agreement.

Circumstances as mentioned which had occurred before the offer was made/the agreement was entered into only exempt from liability if their effect on the performance of the agreement could not be foreseen at that time.

To the extent not otherwise provided by the mandatory rules of Danish law on product liability, the following limitations apply: Teknisk Support ApS is only liable for damage caused by a product delivered by Teknisk Support ApS to the extent it can be proven that the damage is due to fault or negligence.

Teknisk Support ApS is entitled to assign all rights and obligations under the agreement to a third party.

Any dispute between Teknisk Support ApS and the Buyer shall be settled under Danish law with the District Court of Kolding as the venue.

Teknisk Support ApS reserves the right to amend the applicable terms of business on an ongoing basis. Amendments to the terms of business will be published on Teknisk Support ApS' website.

It is a prerequisite that the Customer is of legal age in order to take out a subscription with Teknisk Support ApS. Subscriptions are invoiced in advance monthly, quarterly, half-yearly or annually depending on the product and the billing period selected by the Customer when ordering. The subscription may be terminated in writing with one month's notice to the end of the current subscription period, after which Teknisk Support ApS will send a confirmation.

The subscription runs from the conclusion of the agreement and the current subscription period onwards and is then automatically renewed for a new subscription period of equivalent length. Subscriptions ordered in error are not refunded. Upgrading and downgrading between product variants is possible by agreement — any remainder of a prepaid period is credited to the new plan.

Payment methods. Subscriptions may be paid by invoice (with payment terms as per §3) or by recurring card payment/subscription payment (Stripe). With subscription payment, the Customer is registered as a subscription payer with Teknisk Support ApS' payment provider, and the agreed amount is automatically charged in advance of each new period.

Non-payment. In the event of non-payment (e.g. blocked card, insufficient funds, expired card), Teknisk Support ApS sends automatic payment reminders and makes repeated charge attempts with the Customer via Teknisk Support ApS' payment provider. The charge attempts are made over a period of up to 14 days. If payment has still not been received by the end of this period, the subscription is automatically terminated with Teknisk Support ApS' subcontractor. Data and services for the terminated subscription are retained for a further period of up to 14 days, after which they are permanently deleted. Reinstatement of the subscription after termination is subject to payment of the outstanding amount and any reinstatement fees — and is only possible as long as the data has not been permanently deleted.

Should Teknisk Support ApS wish to terminate a subscription without a justified breach of the terms of business, this may be done with 30 days' written notice, and the remainder of the prepaid period is refunded. In the event of breach of the terms of business or misuse, Teknisk Support ApS may terminate and close a subscription without notice. Nuisance to other subscribers and breach of the terms of business are regarded as misuse of Teknisk Support ApS' services, and Teknisk Support ApS has sole discretion in defining misuse.

Web hosting and similar subscriptions may at any time be changed to a larger or smaller subscription without any fee for upgrading/downgrading, unless otherwise agreed. It is the Customer's own responsibility to keep Teknisk Support ApS informed on an ongoing basis of address, billing address, email and other contact information for use in invoicing, updates or general enquiries.

The purpose of Teknisk Support ApS' web hosting is not to function as an external hard drive or FTP archive for storing data files such as zip, mp3, mpeg, avi, jpg and the like, but as a showcase/shop space for businesses and private individuals. It is therefore not permitted to keep large file archives available for free download.

It is not permitted to set up dedicated banner hosting or to use a web hosting account as external storage or computing power for externally hosted websites. Teknisk Support ApS generally permits any form of information that does not conflict with the provisions of Danish law, with the exception, however, of pornographic or controversial material, which must under no circumstances be present on Teknisk Support ApS' web servers. Teknisk Support ApS always has sole discretion in defining the term "controversial material".

At Teknisk Support ApS, traffic is normally unlimited; however, gross exploitation of this may result in exclusion from Teknisk Support ApS' web hosting.

Mail/Exchange subscriptions are subject to the normal business rules regarding subscriptions, i.e. storage of data, the term/termination of the subscription, liability etc.

It is not permitted to use mail/Exchange subscriptions for sending SPAM. Any breach of this rule will result in the immediate closure of the subscription and associated services. Teknisk Support ApS may subsequently claim damages corresponding to the expenses Teknisk Support ApS may incur from any consequential loss or legal proceedings.

Any subscription with access to Teknisk Support ApS' mail service is subject to the rule regarding SPAM.

For web hosting with its own CGI, ASP, PHP or .NET access, Teknisk Support ApS will continuously assess the function of scripts/programs that may potentially load the server or cause outages. If this is the case, Teknisk Support ApS may at any time remove such scripts/programs. This will, however, normally take place in consultation with the author.

It is the Customer's own responsibility to ensure that the material stored on Teknisk Support ApS' servers is lawful under Danish law and complies with written and unwritten ethical rules regarding the Internet.

Teknisk Support ApS is not liable for loss resulting from indirect damage and consequential loss, including loss of expected profit, loss of data or the restoration thereof, loss of goodwill, loss in connection with payment transfers, technical breakdowns, unauthorised access, incorrect configuration of the website or other similar consequential loss in connection with the use of the system, or loss resulting from missing functions in the system, regardless of whether Teknisk Support ApS has been advised of the possibility of such loss, and regardless of whether Teknisk Support ApS can be blamed for the loss on the basis of negligence or the like.

Teknisk Support ApS is not liable for loss due to force majeure, including statutory provisions, measures by public authorities or the like, failure of power supplies, failure of telecommunications, fire, smoke damage, explosion, water damage, vandalism, burglary, terrorism or sabotage, strike, lockout, boycott or blockade, cyberattacks, ransomware or DDoS attacks against Teknisk Support ApS or its subcontractors. This applies even if Teknisk Support ApS is a party to the dispute and even if the dispute affects only parts of Teknisk Support ApS' functions.

Teknisk Support ApS endeavours to keep the systems available 24 hours a day all year round. Specific uptime targets, response times and compensation rules in the event of non-fulfilment are set out in Teknisk Support ApS' Service Level Agreement (SLA). Teknisk Support ApS is entitled to interrupt operations when maintenance or other technical circumstances make it necessary — notice and compensation follow the rules of the SLA.

The current operational status of Teknisk Support ApS and its principal subcontractors can be viewed on the operational status page.

Teknisk Support ApS reserves the right to amend the applicable terms of business on an ongoing basis. Amendments to the terms of business will be published on Teknisk Support ApS' website.

Teknisk Support ApS' payment module has been developed in cooperation with e-pay for the purpose of carrying out transactions via the Internet. The system is certified via e-pay and operated on the e-pay PSIP Gateway Server, which meets the security and encryption requirements for the operation of payment web hosting. It is a prerequisite that the subscriber enters into an acquiring agreement in order to use card payment in connection with the payment module and the shop system.

The agreement includes a monthly subscription which the business/user pays in order to use the payment gateway in solutions made available by Teknisk Support ApS. In addition, the transaction rates/agreements applicable at any given time will be invoiced on an ongoing basis.

The shop owner under the payment agreement is obliged to indemnify Teknisk Support ApS against any claims that may be made against Teknisk Support ApS as a result of the user's circumstances and the operation of the shop.

Subscribers to Teknisk Support ApS' payment module solutions are themselves responsible for integrating the module on their website, unless otherwise agreed with Teknisk Support ApS. The payment module supports transactions for the following payment cards: Dankort, Visa/Dankort, Visa, Eurocard and Mastercard, provided that the payee has entered into an acquiring agreement for the acceptance of these. The agreement does not cover the operation of web hosting or the purchase of domains.

All web design and programming tasks are carried out in accordance with good programming practice. However, Teknisk Support ApS can never be held liable for any direct or indirect loss suffered by the Customer as a result of the deliverables. All delivered work comes with a perpetual right of use, but may not, without Teknisk Support ApS' consent, be copied either to third parties or for the Customer's own use.

Server subscriptions (VPS, Cloud Server, dedicated servers) are subject to Teknisk Support ApS' normal terms of business. The term follows the period selected by the Customer (typically 1, 3, 6, 12 or 24 months) and is invoiced in advance at the start of the period, unless otherwise agreed. The subscription may be terminated in writing with 30 days' notice to the end of the current period.

Specific uptime targets and response times for server hosting are set out in Teknisk Support ApS' SLA §14. For services delivered via a subcontractor, uptime cannot exceed what the subcontractor offers (cf. §29 on pass-through).

For server rental, Teknisk Support ApS is responsible for ensuring that the hardware is operational and that the hypervisor and network in the data centre are functioning. Troubleshooting is commenced within the response times set out in SLA §5. In the event of software errors in the Customer's own applications, the Customer is responsible for troubleshooting, unless otherwise agreed in writing (managed services).

Teknisk Support ApS may assist with troubleshooting software or carry this out independently by agreement. Ongoing updating of hardware/software is agreed with Teknisk Support ApS when the contract is entered into.

Backup of dedicated servers, VPSs, M365 data and hosted solutions must be agreed separately with Teknisk Support ApS — e.g. via Veeam Cloud Connect, Veeam Agent or M365 Backup. Where backup is part of the delivery, the frequency, retention and RPO/RTO are set out in the order confirmation or in Teknisk Support ApS' SLA §15.

For services where backup has not been expressly agreed, backup is the Customer's own responsibility. Teknisk Support ApS accepts no liability for data loss on services without a separately agreed backup solution, cf. §11 on limitation of liability.

Backup is a secondary safeguard — it is the Customer's responsibility to validate on an ongoing basis that its own business-critical data is in fact covered by the backup, and that restore procedures are tested at regular intervals.

It is the Customer's own responsibility to ensure that the software installed/stored on the servers is fully licensed and complies with the manufacturers' licence rules, unless otherwise agreed in writing with Teknisk Support ApS.

For certain server subscriptions and services (e.g. Microsoft 365, SentinelOne, Fortinet, Veeam), Teknisk Support ApS handles the licensing of all or part of the installed software. These licences are resold by Teknisk Support ApS on the terms set by the manufacturer at any given time. The manufacturer's own licence terms and acceptable-use policies apply alongside these terms.

If the manufacturer changes licence terms, prices or available product variants, these changes may be passed on to the Customer (cf. §29 on pass-through). This also applies if the manufacturer introduces new fees, ceases to support a product variant, or if currency conditions significantly affect the purchase price.

Upon termination of a server park subscription with Teknisk Support ApS, it is the Customer's own responsibility to uninstall any rented software licensed through Teknisk Support ApS before the server physically leaves Teknisk Support ApS' premises. Such software may not be used outside Teknisk Support ApS' premises; otherwise, the Customer will be liable for damages to Teknisk Support ApS and/or the manufacturer for an indefinite period. In the event of legal proceedings/claims by the manufacturer against Teknisk Support ApS, corresponding damages may be claimed from the Customer.

Teknisk Support ApS is not responsible for customers' rankings in the various search engines when using Teknisk Support ApS' search engine optimisation. Search engines have various rules and algorithms by which they find the most relevant pages following a search. These rules change from time to time, which may have far-reaching consequences for search engine rankings.

Teknisk Support ApS endeavours to stay up to date on search engine optimisation as these changes occur. No guarantee is given for the use of search engine optimisation/online marketing from Teknisk Support ApS.

The Customer owns its own data at all times, as stored on Teknisk Support ApS' or the subcontractor's platforms. Teknisk Support ApS is solely a data processor for the Customer's personal data pursuant to the data processing agreement.

Upon termination of a subscription, the Customer is entitled to have its own data handed over in a commonly used format. Requests must be sent to it@teknisksupport.dk no later than 14 days after termination. If the request is not received in time, or if the data has not been retrieved no later than 30 days after expiry of the subscription, the data is permanently deleted from Teknisk Support ApS' and the subcontractor's systems. It will thereafter not be possible to restore the content.

When renting hosted solutions or search engine optimisation products from Teknisk Support ApS, search-engine-optimised pages or templates may in some cases be generated to supplement the content of the original websites. As these pages are generated by a Teknisk Support ApS CMS system with protected source code, ownership of the CMS system itself and its templates remains with Teknisk Support ApS — while the Customer's own texts, images and data remain the Customer's.

It is the Customer's own responsibility to ensure that the use and content of search engine optimisation products from Teknisk Support ApS comply with the search engines' written rules. It is the Customer's own responsibility to comply with Teknisk Support ApS' business rules. Any breach of these is regarded as misuse and may result in the immediate closure of the subscription, without any refund of prepaid rent. Teknisk Support ApS is not responsible for any blacklisting of a customer's website, email solution or search engine optimisation pages.

Teknisk Support ApS delivers a wide range of services via subcontractors — including hosting, mail, domains, M365, telephony, firewall and endpoint licences. Teknisk Support ApS' principal subcontractors are listed in SLA §18 and in the schedules to the data processing agreement.

The pass-through principle: Where a subcontractor changes terms, prices, product variants, SLA targets, retention, security requirements or other conditions of significance to the service Teknisk Support ApS delivers to the Customer, Teknisk Support ApS may pass these changes on to the Customer ("pass-through") to the same extent and on the same terms as set by the subcontractor.

Examples of pass-through:

  • Price increases from subcontractors (e.g. Microsoft, Curanet/team.blue, Flexfone, Fortinet) may be passed on with notice corresponding to the subcontractor's notice — and at least 30 days before the effective date.
  • Changes to the subcontractor's SLA (uptime targets, response times, backup retention etc.) may be passed on without additional notice, as Teknisk Support ApS' own SLA can never exceed what the subcontractor offers.
  • Discontinuation or end-of-life of a product variant at a subcontractor may result in Teknisk Support ApS correspondingly discontinuing or migrating the Customer to an alternative product variant. In such cases, the Customer will be informed and offered a reasonable alternative.
  • Changes to the subcontractor's processing of personal data, including locations for data processing and the use of its own sub-processors, may be passed on pursuant to the data processing agreement.
  • In the event of currency fluctuations that significantly affect the purchase price (typically from USD or EUR), Teknisk Support ApS may adjust prices accordingly.

Notice and the Customer's options: Material pass-through changes are notified in writing by email to the Customer's contact person with at least 30 days' notice, unless the subcontractor's own timetable requires shorter notice — in which case the longest possible notice under the circumstances is given. If the Customer cannot accept a pass-through change, the Customer may terminate the affected subscription without notice as of the effective date of the change. Any prepaid remaining amount is refunded proportionately.

Limitation: The pass-through clause cannot be used to introduce changes that do not result from a specific change at a subcontractor. Ordinary changes to Teknisk Support ApS' own terms follow the rules in §15 and §21 on general amendment of the terms of business.

Teknisk Support ApS

Holbergsvej 13, 6000 Kolding
Tel: +45 7070 1612
Email: it@teknisksupport.dk
CVR: 44092603
Web: teknisksupport.dk

Last updated: 24 May 2026