GDPR · Security · Transparency
Compliance
At Teknisk Support we take data protection and security seriously. Here you will find an overview of our sub-processors, security measures and links to relevant compliance documentation.
This English translation is provided for convenience only. The Danish version is the legally binding one and prevails in case of any discrepancy.
Sub-processors
The third parties listed below process personal data on behalf of our customers as part of the delivery of IT services. We have entered into data processing agreements with all sub-processors in accordance with GDPR Article 28.
| Sub-processor | Purpose | Data centre | Certifications |
|---|---|---|---|
| Curanet / team.blue Denmark | Hosting of web hosting packages, domain registration, e-mail and Exchange solutions, DNS | Denmark (Zealand + Jutland) | ISO 27001, ISO 9001, ISAE 3402 |
| Zitcom / team.blue Denmark | Data centre infrastructure, server hosting, colocation | Denmark (Odense + Copenhagen) | ISO 27001, ISAE 3402 Type II |
| Microsoft Ireland Operations Ltd. | Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) | EU (Ireland + Denmark) | ISO 27001, ISO 27018, SOC 1/2/3, EU Data Boundary |
| Flexfone A/S | Business telephony (VoIP), switchboard, mobile integration | Denmark | GDPR-compliant, Danish data centre |
| Fortinet Inc. | Firewall hardware and FortiGuard security services | EU (via local appliance at the customer's premises) | ISO 27001, SOC 2, Common Criteria |
| SentinelOne Inc. | Endpoint protection (EDR/XDR), threat response | EU (Frankfurt) | SOC 2 Type II, GDPR DPA |
| Veeam Software Group GmbH | Cloud backup, Microsoft 365 backup, disaster recovery | EU | SOC 2 Type II, ISO 27001 |
| Resend Inc. | Transactional e-mail (order confirmations, notifications from teknisksupport.dk) | EU (via AWS eu-west-1) | SOC 2 Type II, GDPR DPA |
| Vercel Inc. | Hosting of teknisksupport.dk (website, CDN, edge functions) | EU (Frankfurt fra1) | SOC 2 Type II, GDPR DPA |
| Neon Inc. | PostgreSQL database for orders and enquiries from teknisksupport.dk | EU (Frankfurt, aws-eu-central-1) | SOC 2 Type II, GDPR DPA |
The list is updated on an ongoing basis. Last change: April 2026. Customers are notified of changes by e-mail.
Security measures
We implement technical and organisational security measures in accordance with GDPR Article 32 to protect personal data against unauthorised access, loss and misuse.
Encryption
All communication takes place via TLS 1.2/1.3. Data is encrypted at rest with AES-256 at our hosting partners. All websites are delivered with a free SSL certificate.
Access control
Access to customer data is restricted to authorised employees on a need-to-know basis. We use multi-factor authentication (MFA) on all administrative systems.
Backup & disaster recovery
Daily backup with a minimum of 30 days' retention. Our hosting partners' data centres have redundant power, cooling and networking with geographically separated replication.
Logging & monitoring
Access logging on all systems. Firewall and endpoint logs are monitored continuously. Security incidents are escalated automatically.
Physical security
All data is stored in ISO 27001-certified data centres in Denmark and the EU with access control, video surveillance and 24/7 staffing.
Employees
All employees are bound by confidentiality and have received training in the GDPR and secure data processing. Only authorised employees have access to personal data.
Data centres & infrastructure
All customer data is hosted in Danish and European data centres. We never use data centres outside the EEA without an explicit written agreement.
Curanet / team.blue
Primary hosting partner for web hosting, domains, e-mail and Exchange. Data centres in Zealand and Jutland. ISO 27001 and ISAE 3402 Type II certified.
Zitcom / team.blue
Data centre infrastructure in Odense and Copenhagen. ISO 27001 and ISAE 3402 Type II certified. Redundant power, cooling and networking.
Microsoft Azure / M365
Microsoft 365 data is stored within the EU Data Boundary. Data centres in Ireland and Denmark. ISO 27001, SOC 1/2/3 certified.
Vercel (Website)
teknisksupport.dk is hosted on Vercel Pro in the EU region (Frankfurt). Edge functions run in Frankfurt (fra1). SOC 2 Type II certified.
Legal documents
Below you will find links to our legal documentation.
Terms and conditions of sale and delivery
General terms + special terms for web and hosting solutions (29 sections, incl. passthrough).
Service Level Agreement (SLA)
Uptime targets, response times and compensation. Three levels (Standard / Plus / Premium) and passthrough from sub-suppliers.
Data processing agreement (DPA)
Agreement on the processing of personal data in accordance with GDPR Article 28. 11 clauses + appendix.
Privacy policy
How we process personal data — data categories, purposes, legal basis, rights and cookies.
Hosting partners' compliance documentation:
GDPR enquiries
If you have questions about our processing of personal data, wish to access, rectify or erase your data, or want to report a security breach, please contact us:
Telephone
+45 7070 1612Address
Teknisk Support ApS, Holbergsvej 13, 6000 Kolding
CVR: 44092603 · We aim to respond to GDPR enquiries within 72 hours.
Last updated: April 2026