This English translation is provided for convenience only. The Danish version is the legally binding one and prevails in case of any discrepancy.
1. Data controller
The data controller for the processing of personal data via teknisksupport.dk is:
Teknisk Support ApS
Holbergsvej 13, 6000 Kolding
CVR: 44092603
Tel: +45 7070 1612
E-mail: it@teknisksupport.dk
If you have any questions about how we process your personal data, you are always welcome to contact us.
2. What personal data we collect
We collect and process the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, e-mail, telephone number, company name, CVR number | Contact form, order flow, callback request, product enquiries |
| Order details | Ordered products, domains, prices, order status | Order flow via teknisksupport.dk |
| Communication | Subject, message, selected product, preferred contact time | Contact form, product enquiries, callback button |
| Technical data | IP address, browser type, time of visit, page views | Automatically when visiting teknisksupport.dk (server log files) |
We do not collect sensitive personal data (e.g. health information, political opinions or Danish civil registration (CPR) numbers).
3. Purposes and legal basis
We process your personal data for the following purposes:
| Purpose | Legal basis (GDPR) |
|---|---|
| Responding to enquiries from the contact form, callback requests and product enquiries | Art. 6(1)(b) (performance of a contract / steps prior to entering into a contract) |
| Delivering ordered services — domains, hosting, e-mail, M365, telephony, etc. | Art. 6(1)(b) (performance of a contract) |
| Creating and managing customer relationships with us and our suppliers (Curanet, Microsoft and others) | Art. 6(1)(b) (performance of a contract) |
| Sending order confirmations and service notices by e-mail | Art. 6(1)(b) (performance of a contract) |
| Invoicing and bookkeeping | Art. 6(1)(c) (legal obligation — the Danish Bookkeeping Act) |
| Improving our website and user experience | Art. 6(1)(f) (legitimate interest) |
| Security and abuse prevention — protection against spam, fraud and attacks | Art. 6(1)(f) (legitimate interest) |
4. Recipients of personal data
We only disclose personal data to third parties to the extent necessary to deliver the services you have ordered, or where we are legally obliged to do so.
Your data may be shared with the following categories of recipients:
| Recipient | Purpose |
|---|---|
| Curanet / team.blue | Creation of hosting, domain, e-mail and Exchange accounts |
| Microsoft | Creation of Microsoft 365 subscriptions |
| Flexfone | Creation of telephony subscriptions |
| Resend | Sending transactional e-mails (order confirmations, notifications) |
| Vercel & Neon | Hosting of teknisksupport.dk and storage of orders/enquiries |
We have entered into data processing agreements with all of the above in accordance with GDPR Article 28. See the full list of sub-processors on our compliance page.
We never sell, rent or disclose your personal data for marketing purposes.
5. Transfers to third countries
We aim to store and process all personal data within the EU/EEA. Our primary hosting partners (Curanet, Zitcom) have data centres in Denmark.
Some of our sub-processors (Vercel, Resend, SentinelOne) are US companies. Transfers to the USA take place on the basis of the EU-U.S. Data Privacy Framework and/or Standard Contractual Clauses (SCCs) in accordance with GDPR Article 46.
Microsoft 365 data is stored within the EU Data Boundary (data centres in Ireland and Denmark).
6. Retention and deletion
We retain your personal data for as long as necessary for the purpose for which it was collected:
| Data type | Retention period |
|---|---|
| Contact enquiries | Up to 12 months after the enquiry has been answered, unless it leads to a customer relationship |
| Callback requests | Up to 3 months after the call has been completed |
| Orders and customer data | For as long as the customer relationship exists, plus 5 years under the Danish Bookkeeping Act |
| Invoice data | 5 years after the end of the financial year (Danish Bookkeeping Act, section 10) |
| Technical log files | Up to 90 days |
When the retention period expires, data is deleted or anonymised.
7. Your rights
As a data subject, you have the following rights under the GDPR:
Right of access
You can find out which personal data we process about you (Art. 15).
Right to rectification
You can have inaccurate or incomplete data corrected (Art. 16).
Right to erasure
In certain cases you can have your data deleted ("the right to be forgotten", Art. 17).
Right to restriction
You can ask us to restrict the processing of your data (Art. 18).
Right to data portability
You can receive your data in a structured, machine-readable format (Art. 20).
Right to object
You can object to processing based on legitimate interest (Art. 21).
You can exercise your rights by contacting us at it@teknisksupport.dk or +45 7070 1612. We respond to requests within 30 days.
If we ask for your consent to a specific processing activity, you can withdraw your consent at any time. Withdrawal does not affect the lawfulness of the processing carried out before the withdrawal.
8. Cookies
teknisksupport.dk uses strictly necessary cookies, which are required for the website to function correctly. These do not require consent.
In addition — only with your prior consent via our cookie banner — we use analytics tools to understand how the website is used so that we can improve it:
— Google Analytics 4 (Google Ireland Ltd.): Visitor statistics. IP anonymisation is enabled, and no analytics data is sent before you have accepted (Google Consent Mode).
— Microsoft Clarity (Microsoft Ireland Operations Ltd.): Heatmaps and aggregated usage patterns. The script is only loaded after your consent.
We do not use marketing cookies, Facebook Pixel or similar advertising tracking.
You can withdraw your consent at any time via "Cookie settings" at the bottom of the page. If you choose "Necessary only", no analytics cookies are loaded, in accordance with the Danish Cookie Order and the ePrivacy rules.
Strictly necessary cookies: These are used for session handling and security. They do not store personally identifiable information and expire when the browser is closed.
9. Security
We have implemented appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration and misuse, in accordance with GDPR Article 32. This includes:
— TLS encryption (HTTPS) across the entire website
— Encrypted database connection (SSL/TLS)
— Rate limiting and input validation on all forms
— Access restriction on a need-to-know basis
— MFA on all administrative systems
— Daily backup with a minimum of 30 days' retention
Read more about our security measures on our compliance page.
10. Changes to this privacy policy
We may update this privacy policy from time to time. In the event of significant changes, we will notify existing customers by e-mail. The latest version will always be available here at teknisksupport.dk/privatlivspolitik.
11. Complaints to the Danish Data Protection Agency
If you are dissatisfied with how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You always have the right to lodge a complaint with:
Datatilsynet (the Danish Data Protection Agency)
Carl Jacobsens Vej 35, 2500 Valby, Denmark
Tel: 33 19 32 00
E-mail: dt@datatilsynet.dk
Web: datatilsynet.dk
Contact
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Telephone
+45 7070 1612Last updated: August 2026